Refund policy

The window

14 days from the date of purchase. Inside that window a refund is yours for the asking. After it, we will still read your email and use judgement — if something went genuinely wrong, tell us.

How to ask

Email [email protected] from the address you bought with, or reply to your receipt. Include your order number if you have it. We arrange the refund with the payment provider; you do not have to chase anyone.

Who actually pays it back

Lemon Squeezy is the merchant of record for every Meldom sale. They took the payment, so they issue the refund, back to the card or account you paid with. We ask them, they send it. You can also contact them directly through the receipt they emailed you.

How long it takes

We answer refund requests within a few working days. Once Lemon Squeezy issues the refund, your bank decides how quickly it appears — usually five to ten working days.

What happens to your account

A refund removes the Meldom purchase from your account, and Meldom returns to its sign-in screen on every device you signed in on. Your account itself stays, so you can buy again later. Please uninstall the app. Anything Meldom created on your disk is yours and stays yours; nothing is deleted from your machine by us.

Before you buy

Two things worth checking first, because they are the most common reasons people ask for a refund:

• Meldom runs on Apple Silicon Macs only (M1 and later).
• You need your own Anthropic or OpenAI subscription — Meldom drives them, it does not include them.

The demo on the homepage is the real application, so you can see exactly what you are buying.

Your statutory rights

This policy is offered in addition to any refund or cancellation rights you have by law, and it does not limit them.